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Mineralienhandel, Mineralien & Kristalle, Schätze der Erde, Stufen & Geoden

FAQ

FREQUENT QUESTIONS

Everything you should know

WHAT IS YOUR RETURN POLICY?

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CAN I BUY GIFT VOUCHERS FROM YOU?

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WHAT ARE THE PAYMENT METHODS?

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Do I get exactly the piece that is shown in the photo?

If there is no selection option or other information in the article, you will receive exactly the piece that is shown. If there is an option, you can decide for yourself which piece you would like to have.

When will my order be shipped?

We will ship your order as soon as possible. As a rule, your orders are packed on Tuesday, Thursday and Sunday and picked up by the delivery service on the following working day.

Is it possible to buy minerals from you that are not offered in the shop?

You are always welcome to ask us whether we have any of the minerals you want in stock or in future can offer. We are always grateful for requests and suggestions and try to implement them as far as possible.

Do you also have a shop where you can shop locally?

We are currently a purely online trade. However, it cannot be ruled out that there will also be a shop where you can shop and have a coffee on site. In the meantime, we try to be represented at various trade fairs.

Do you sell synthetic minerals?

No, we generally do not offer synthetically cultivated minerals. Processed minerals, which are steamed, for example, are explicitly identified as such in the item description.

Where do the offered minerals come from?

We source our minerals from all over the world. From a small family business in Brazil to a wholesaler in Germany, we have had the privilege of knowing and appreciating wonderful people who provide us with wonderful pieces.

Can I return my order?

Of course you can return your order to us within the return period. You can find all information about this in ourterms and conditions.

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